Our policy is valid for 30 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. To return your product, you should mail it to:
Address: G/F, Chuan Kei Factory Building, 15-23 Kin Hong Street, Kwai Chung, New Territories, Hong Kong (Entrance at Kin Chuen Street).
Contact person: Ball Li.
Tel no: (852) 2422 3162.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions about returning an item, please contact us at store@tangem.com.
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