How can I get a refund?

If applicable, once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you with regard to the approval or rejection of your refund. If you are approved, your refund will be processed and your credit card or original payment method will automatically be credited within 1–3 business days.

If applicable, check your bank account again if you haven't received a refund. If you still haven’t received it, contact your credit card company – it may take some time before your refund is officially processed. The next step is to contact your bank. Processing refunds often takes some time.

If you've done all of the above and still haven’t received your refund, please contact us at store@tangem.com.