What should I do if I paid in cryptocurrency, but did not receive order confirmation?

Contact our Customer Support and provide the following information:
1. Payment ID;
2. Proof of payment;
3. E-mail address used to create the order.

If your transaction was paid after timeout or was either overpaid or underpaid, it is possible to receive a refund for the transaction, as long as the cost of processing the transaction is not greater than the refunded amount.

Note that the fee for processing the refund will be deducted from the amount received. Refunds are made in the same token and in the same blockchain as the payment.