If you imported your seed phrase but see a zero/incomplete balance, it may be due to several reasons. Let's look at each of them in more detail and suggest possible solutions.
1. You didn't add the right tokens to the main screen of your wallet.
When importing a seed phrase into a new wallet, the tokens that you used in the original wallet may not be displayed automatically. You need to manually add them to the home screen. To do this, go to the "Manage tokens" section and add the required tokens to the home screen. Detailed instructions are available in our blog: How to add cryptocurrencies to the Tangem app.
2. Incorrectly imported seed phrase.
Make sure you have entered the correct seed phrase. Even one wrong letter or word can invalidate the entire phrase.
3. Incorrect word order in the seed phrase.
It is important that the words of the seed phrase are entered in the correct order. Check and, if necessary, correct the word order.
4. Missing passphrase.
If you used a passphrase in your previous wallet but forgot to enter it during import, it may be the reason for the lack of balance. In this case, you must reset each card to factory settings and import the wallet again with the passphrase.
Detailed instructions can be found in our blog: How to reset Tangem Wallet to factory settings.
5. The seed phrase was initially recorded incorrectly.
If the seed phrase was recorded incorrectly initially, you cannot regain access to your funds. Check your record and make sure it is correct.
6. Seed phrase is not a standard BIP39 seed phrase.
Some wallets use non-standard seed phrases. Check if your seed phrase is a standard BIP39.
7. Multiple addresses for the same coin.
Suppose you have multiple accounts for the same coin in the source wallet. In that case, only the first consecutive addresses on the derivation path in each blockchain are displayed when importing into Tangem. Either zero or incomplete balance may be displayed.
You can try the following workaround:
- Check the coin's derivation path in the source wallet. These data can usually be found in the source wallet. We recommend contacting the source wallet's support if you cannot find them.
- Add a custom token in the required network using the derivation path from the source wallet.
You can read more about derivation paths here.
To add a custom token:
- Open the app and log in to your wallet.
- Tap the three dots in the top right corner.
- Select the desired wallet.
- Go to the Manage tokens section.
- Click on the "+" icon in the top right corner of the token list.
- Fill in the fields according to your token/coin
- Instead of the "Default" derivation path, select "Custom" and enter the derivation path from the source wallet.
Detailed instructions on how to add a token are available in our blog: How to add your own token to the Tangem app.
8. Different address types.
If the funds in the source wallet are on an address whose type is not supported by Tangem Wallet, they will not show up in the import result.
For example, there are several types of addresses in the Bitcoin network, which can be easily distinguished by the prefix - characters at the beginning of the address:
1. Legacy (P2PKH): starts with the number 1. Example: 1N4Qbzg6LSXUXUXyXu2MDuGfzxwMA7do8AyL.
2. Script (P2SH): begins with the number 3. Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy.
3. SegWit (P2WPKH): starts with the combination "bc1q". Example: bc1qfg9t7fwn0atn4yf9spca5502vk8dyhq8a9aqd8.
4. Taproot (P2TR): starts with the combination "bc1p". Example: bc1peu5hzzyj8cnqm05le6ag7uwry0ysmtf3v4uuxv3v8hqhvsatca8ss2vuwx.
Tangem Wallet supports Legacy (P2PKH) and SegWit (P2WPKH) addresses.
You cannot regain access to the funds if you import a wallet with the funds on Script (P2SH) and Taproot (P2TR) addresses.
9. Different cryptographic standards.
Different wallets may use cryptographic techniques and blockchain derivation methods. Having a seed phrase does not guarantee that users can access their funds in another wallet.
Tangem Wallet is compatible with many other wallets, such as Trust Wallet. This problem is not unique to our wallet; it reflects a broader industry problem, as there is no universal standard for all wallets.
Important: This applies to the second-generation Tangem Wallets or later.
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