Why were my funds not deposited after the swap?

Confirming the swap and receiving coins takes 5 to 30 minutes, depending on the network congestion. However, there might be an issue if the swap takes several hours. 

Checking swap status
If you experience a delay, the first step is to check the status of your swap transaction. To do this, follow these steps:
1. Open the app and select the token you swapped.
2. Go to the “Changelly/ChangeNOW/ChangeHero/SimpleSwap” section.
3. Select "To Provider" to get detailed information about the status of your exchange.

KYC procedure
When using the ChangeNOW, Changelly, and ChangeHero services, you may be required to complete the KYC (Know Your Customer) procedure. Whether KYC is necessary depends on each provider's terms of service.
Tangem cannot determine the KYC rules and is not responsible for services' actions, rules, security issues, etc.
It's your choice to trust a provider before using them. We intend to add more swap providers to offer our users more options.

Contacting support
If the funds never arrive, the problem is likely with the swap providers. The Swap feature in the app is facilitated by third-party services, including ChangeNow, Changelly, and ChangeHero. Our role is just to provide a widget for this feature.

If you need help with ChangeNow, please contact their support team via their contact form at https://changenow.io/contact or by email at support@changenow.io.

If you need help with Changelly, you can contact support at: https://support.changelly.com/en/support/home.

If you need help with ChangeHero, you can contact support at: https://changehero.io/mrkt/support.

If you need help with SimpleSwap, you can contact support at https://simpleswap.io/contacts.