To scan a Tangem card or ring, place it against the top of your iPhone until it scans. When you click on Scan, an animation will show you how to properly place the card or ring on the phone.
To ensure successful scanning, consider the following recommendations:
1. Using a smartphone case may make scanning difficult.
We recommend removing the case from your phone and scanning the card or ring again. Cases, especially thick or metal ones, can block the NFC signal needed for scanning.
2. Remove the card or ring while entering the access code.
To avoid accidental errors, remove the card or ring from the phone when entering the access code. After entering the code, touch the card or ring back to the phone when the scanning window is already open.
3. Reboot the mobile device.
Restarting the phone may help. This will reset all active processes and resolve temporary NFC glitches.
4. Ensure that there are no other NFC devices near your phone’s NFC module.
Other NFC devices, such as bank cards in your phone case, may interfere with scanning. Remove all foreign objects from the NFC coverage area to ensure correct scanning.
5. Scanning the ring.
To scan the ring, remove it from your finger and place it near the top part of the phone’s back panel, close to the camera. Please note that the Tangem app must be open for the ring to be scanned.
Please refer to this video for a detailed explanation of the card scanning process: https://youtu.be/n6TX3SCnAYo?si=VM9IbvEEyZhUFn38.
Please refer to this video for a detailed explanation of the ring scanning process: https://www.youtube.com/watch?v=felVL1eL-NE.
Our blog article "How to Scan Tangem Wallet Cards" provides a step-by-step guide.
If you have completed all the steps and the unresolved problem, please let us know by submitting a request through the app in the "Are you having difficulty scanning your card?" window. Just tap "Cancel" twice while scanning.
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