If you receive the message "A wallet has already been created on this card", it may mean that you accidentally scanned both cards, creating a separate wallet on the second card. To fix this issue, you'll need to reset the card to its factory settings. Follow these steps:
1. Close the app (don't just minimize it) to stop the backup process.
2. Reopen the app and scan the card with the error.
3. If cryptocurrency is stored on this card, temporarily move it to another location, such as another wallet or an exchange.
4. Click on the three dots in the upper right corner.
5. Choose the desired wallet from the list.
6. Tap on "Card settings", then "Reset to Factory Settings".
7. Scan the card again.
Once this is done, you can create a backup using these instructions:
1. Scan the card on which the wallet has already been created.
2. Select "Backup".
3. Click on "Add a backup card".
4. Scan the backup card by placing it near the device.
5. If you have another card, you can add it or complete the process. To link a third card, tap "Add a backup card" and scan the card.
6. Click "Finalize the backup".
7. Select "Continue" and create an access code.
8. Scan all the cards one by one again.
Important! If you have funds on the card, move them to another location before resetting the card to factory settings, as resetting the card will result in a complete erasure of all funds currently stored on it.
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