Before resetting the card to the factory settings, please ensure you move any cryptocurrency stored in your Tangem wallet to a different location for a while (for instance, another wallet or exchange). This is important as resetting the card will result in the complete loss of all funds currently stored on it!
It's also crucial to remember the access code for each card. If you forget, you'll need to first reset the access codes on all cards using the backup card. Failing to do so will make a wallet reset on the backup card(s) impossible.
To reset the card to factory settings:
1. Open the Tangem app and enter your wallet.
2. Tap the three dots in the upper right corner.
3. Choose the "Card settings" option.
4. Tap the "Scan card" button and bring the card to your mobile device.
5. Enter your access code.
6. Tap "Continue" and bring the card to your mobile device.
7. Choose the "Reset to factory settings" option.
8. Please carefully read the warning that informs you that there will be no access to the current wallet on the chosen card after completing this action. If you agree, tap the "Reset the card" button.
9. Confirm the action by tapping "Reset" again.
10. Enter the access code and scan the card.
After taking these steps, the card will be reset to factory settings.
You can read the detailed instructions on our blog.
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