General
- What is Tangem Wallet?
- What is Tangem Note?
- How is the Tangem Ring different from a card?
- Can I use a seed phrase in the Tangem Ring?
- Which cards is the Ring compatible with?
- Can three Rings be linked into one backup?
Security
- Where is my crypto held?
- Where are the keys stored?
- How are the private keys generated, and where are they stored?
- How is the private key cloned on the backup cards?
- Is there a seed phrase in the wallet?
- How do I find out my private key?
Supported Assets
- What cryptocurrencies can be stored in Tangem Wallet?
- What networks are supported in Tangem Wallet?
- Will new coins and networks be added to Tangem Wallet?
- What networks are supported for BTC?
- What networks are supported for ETH?
- How does the Tangem card chip memory support so many blockchains?
Fund Transfers
- Where can I view my transaction history?
- How do I transfer cryptocurrency from an exchange/wallet to Tangem?
- How do I choose the correct network for transferring funds to Tangem Wallet?
- How do I transfer cryptocurrency, if the wallet doesn’t support the required network?
- What do I do if I transferred XRP to Tangem Wallet, but the amount of XRP I received was 1 less than expected? What if I transferred XLM to Tangem Wallet, but received 1 less XLM than I should have?
- What does "Account is not created" mean in the XRPL/Stellar wallet?
App Functionality
- What do I do if I can’t scan the card?
- How do I create Tangem Wallet 2.0 without a seed phrase?
- How do I create Tangem Wallet 2.0 with a seed phrase?
- How do I import a wallet to Tangem Wallet 2.0?
- How do I create Tangem Wallet 1.0?
- What do I do if I can't create a backup and see the "This card already has a wallet" error message?
Placing Orders
- Where can I buy Tangem Wallet?
- Is Tangem Wallet delivered to my country?
- Is there a minimum order value?
- How secure is buying a wallet from marketplaces?
- Can I buy one Tangem Wallet card?
- Can I modify an existing order by changing the item or adjusting the number of cards ordered?
Delivery & Order Tracking
- What is the cost of shipping?
- How long does shipping take?
- Where are Tangem warehouses located?
- Will I have to pay customs fees?
- Can I change the shipping info after I’ve placed an order?
- When will my order ship out?
Payment
- What payment methods are available?
- My credit card payment did not go through, what can I do?
- I paid for the order through PayPal, will I receive my order?
- How can I pay with crypto?
- What should I do if I paid in cryptocurrency, but did not receive order confirmation?
- What happens if I pay with a different currency than the one I select during checkout?
Returns & Refunds
Referral Program
- Do you have a referral program?
- What is the Tangem Wallet referral program?
- How do I participate in the referral program?
- What rewards can I earn through the referral program?
- Is there a limit to how many referrals I can make?
- How do I track my referrals and rewards?